Contact NWI Chimney Sweep
The phone is the quickest route: (219) 203-9797, answered 7am to 9pm every day of the week.
By Mark Jason, owner of NWI Chimney Sweep · answers the phone 7 days a week
Call first
Calling NWI Chimney Sweep is the fastest way to get help, because two minutes of questions identify the right visit. A phone call settles what a form cannot: whether the smell is creosote or a dead animal, whether the leak follows rain or thaw, whether the gas pilot goes out immediately or after ten minutes. Those details decide which visit you need. Dial (219) 203-9797.
Useful things to have in mind when you ring
- What you burn: cordwood, gas logs, a gas insert, pellets, or nothing yet because you just moved in.
- Type of fireplace: brick-and-mortar masonry, or a metal factory-built box inside a framed chase.
- When it was last swept or inspected, if you know. “No idea” is a perfectly good answer.
- What you have noticed: smoke in the room, white stains on the brick, water, odor, bits of tile in the firebox.
- Roof details: one storey or two, and how steep.
Address and hours
NWI Chimney Sweep is at 1624 E Summit St in Crown Point and answers the phone 7 days a week, 7am to 9pm.
NWI Chimney Sweep
1624 E Summit St, Crown Point, IN 46307
Open 7 days a week, 7am to 9pm.
All work is carried out at your home, so please phone before driving over. The crew covers sixteen towns listed in the Northwest Indiana service area guide.
Send a message
The contact form needs only your name and phone number; town and a short description are optional but help us prepare. Messages are read during business hours and answered with a phone call, not an email.
We call back the same day during business hours, 7am to 9pm.
Find the shop
The shop is at 1624 E Summit St, Crown Point, Indiana 46307, shown on the map below, which loads when you scroll to it.
Emergencies are not form material
A sounding carbon monoxide alarm, the smell of gas, or a chimney fire in progress are 911 calls. Get everyone outside first. Once the fire department or utility has cleared the house, phone us about inspecting the flue before it is used again.
Other pages people look for from here: the starting price list, the full list of chimney services, the site-wide chimney FAQ and the privacy policy that explains what happens to form details. If a post on Facebook, Instagram, Twitter, Reddit or YouTube pointed you here, mention it on the call; we like knowing how neighbors found us.
Contacting us: common questions
What is the quickest way to get hold of NWI Chimney Sweep?
The quickest way to reach NWI Chimney Sweep is to phone (219) 203-9797. The line is staffed from 7am to 9pm seven days a week, and one conversation sorts out the right service faster than messages going back and forth, because we can ask follow-up questions on the spot.
How soon will someone respond to the contact form?
NWI Chimney Sweep calls back the same day when a contact form arrives during business hours, 7am to 9pm. A message sent late at night is picked up the next morning. If the matter is time-sensitive, phoning is the better choice because the form is not monitored overnight.
Is NWI Chimney Sweep open on Saturdays and Sundays?
Yes, NWI Chimney Sweep is open on Saturdays and Sundays. The hours are the same every day of the week, 7am to 9pm, both for answering the phone and for scheduling visits, so a weekend appointment is an ordinary request rather than a special arrangement.
Where does my message go after I press send on the contact form?
A message sent through the NWI Chimney Sweep contact form is delivered by email to the business and nowhere else. It is not passed to a call center, a lead broker or an advertising platform. The privacy policy explains how the details are handled and how to have them removed.
Why does the contact form ask for my town?
The contact form asks for your town so NWI Chimney Sweep knows the travel involved and the likely type of chimney before calling back. A brick stack in an older neighborhood near the lake and a prefab fireplace in a newer subdivision call for different questions and sometimes different equipment.
What should I do if I smell gas near the fireplace?
If you smell gas near the fireplace, do not operate switches or the fireplace itself. Leave the house, then call 911 or your gas utility’s emergency line from outside. After the utility has made things safe, a gas fireplace service visit can find the failed part.
I think I had a chimney fire. Should I still use the fireplace?
No, do not use a fireplace after a suspected chimney fire. A chimney fire can crack flue tiles and open mortar joints even when it burns out on its own. NFPA 211 calls for a Level 2 inspection after one, so stop burning and arrange a camera inspection of the flue.
My town is not one of the sixteen listed. Is it worth calling?
Yes, it is worth calling NWI Chimney Sweep even if your town is not listed. The sixteen names show where the crew works routinely from Crown Point. If you are just beyond them, phone and ask; the answer depends on the job and on that day’s route.
Skip the form. A call takes two minutes.
Ring the Crown Point shop any day of the week between 7am and 9pm and talk to a person about your chimney.
Call (219) 203-9797